UNIFIED IT OPERATIONS
One platform.
Complete visibility.
CoreConnect Audit is a unified remote endpoint administration and monitoring platform that enables service providers and IT teams to monitor, protect, audit, and support multiple organizations from a centralized console.
Multi-tenantEnterpriseSecure by design
Centralized operationsBring endpoint health, support, security, infrastructure, cloud administration, reporting, and automation into one console.
Tenant-aware managementOperate across multiple customer organizations while keeping each tenant's users, devices, settings, and operational data separated.
Agent-powered visibilityUse managed endpoint agents and connected services to collect operational context and deliver approved administrative actions.
REMOTE MONITORING & MANAGEMENT
RMM Operations
Monitor endpoints, maintain complete hardware and software inventory, receive actionable alerts, deploy patches, and remediate vulnerabilities from one operational workspace.
Endpoint monitoringInventoryAlertsPatch & CVE remediation
Live endpoint healthTrack connectivity, device condition, activity, services, applications, websites, and operational signals from enrolled systems.
Asset intelligenceMaintain searchable hardware and software inventory, ownership context, groups, classifications, and lifecycle documentation.
Patch operationsIdentify missing updates and known CVEs, target one or many endpoints, and follow remediation progress from the console.
SECURE TECHNICIAN ACCESS
Remote Support
Resolve issues remotely with controlled desktop access, terminal and PowerShell capabilities, plus secure file administration for managed endpoints.
Remote controlTerminalPowerShellFile management
Interactive assistanceOpen authorized remote sessions to investigate user issues and provide direct technical support without traveling onsite.
Administrative toolingUse terminal, PowerShell templates, scripts, services, processes, and file operations for structured troubleshooting.
Controlled accessBind remote activity to authenticated technicians, the selected tenant, endpoint credentials, and auditable session records.
PROACTIVE DEFENSE
Cybersecurity
Assess security posture and manage DLP, permissions, certificates, CVEs, and access controls through tenant-isolated security workflows.
Security postureDLPCertificatesAccess control
Posture & exposureReview endpoint hardening, vulnerable software, CVEs, patch state, certificates, permissions, and configuration weaknesses.
Data protectionApply DLP classifications and policies, surface relevant activity, and support review and response from a tenant-scoped workspace.
Identity & controlCombine tenant isolation, role-aware administration, MFA, Passkeys, secure sessions, access restrictions, and audited actions.
CONNECTED ENVIRONMENTS
Infrastructure Management
Discover and document networks, VLANs, IPAM, diagrams, switch ports, and connected devices with a centralized infrastructure view.
Networks & VLANsIPAMDiagramsDevice discovery
Network discoveryCorrelate discovered devices, IP addresses, MAC addresses, ARP and forwarding data to understand the managed environment.
Living documentationBuild infrastructure diagrams, VLAN records, port maps, physical connections, device details, attachments, and printable QR references.
Address managementDocument DHCP, static, reserved, available, excluded, conflict, unknown, and VIP address states through integrated IPAM views.
HYBRID CLOUD CONTROL
Cloud Administration
Connect Microsoft Azure, Microsoft Entra ID, and supporting services to manage hybrid identities, cloud resources, and synchronized operational data.
Microsoft AzureMicrosoft Entra IDHybrid operationsIntegrations
Directory visibilityBring synchronized Entra ID users, groups, devices, roles, and organization context into the tenant's management experience.
Hybrid administrationConnect cloud and on-premises operational views so teams can understand identities and managed assets across environments.
Integration controlConfigure tenant-specific connections and use permission-aware workflows for supported Microsoft cloud operations.
ACCOUNTABILITY & EVIDENCE
Audit & Compliance
Maintain activity records, operational reports, defensible evidence, and strict data separation across every managed tenant.
Audit logsReportingEvidenceTenant isolation
Administrative accountabilityRecord important console activity, authentication events, configuration changes, and operational actions for later review.
Operational evidenceGenerate reports and preserve tenant-scoped records that help teams document endpoint, security, and infrastructure conditions.
Separation by designKeep data access aligned with the active tenant and authorized user context throughout management and reporting workflows.
REPEATABLE OPERATIONS
Intelligent Automation
Standardize IT work with scheduled tasks, scripts, visual workflows, and controlled bulk actions across endpoints and organizations.
Scheduled tasksScriptsWorkflowsBulk actions
Repeatable workflowsTurn common operational procedures into reusable visual flows and controlled task sequences.
Scheduled executionRun approved scripts and endpoint actions at the appropriate time instead of relying on repetitive manual work.
Scalable responseTarget groups or multiple endpoints while keeping execution status and results visible to the operator.
ASSISTED IT OPERATIONS
Artificial Intelligence
Use AI-assisted analysis to understand operational data, accelerate troubleshooting, and support informed security and remediation decisions.
AnalysisDiagnosticsSecurity assistanceOperational guidance
Contextual analysisInterpret relevant tenant, endpoint, inventory, security, and operational information from the active CoreConnect workspace.
Guided troubleshootingHelp technicians investigate conditions, organize findings, and identify practical next steps with clearer operational context.
Controlled assistanceSupport remediation and workflow planning while keeping impactful actions behind CoreConnect authorization and confirmation controls.
